(Updated) Viva Engage: Agents in Viva Engage communities Public Preview

Updated October 15, 2026: We have refreshed the public preview details, knowledge-source configuration, and analytics information. The general availability date will be announced in a future update. We apologize for any inconvenience.

[Introduction]

Agent in Viva Engage communities are now available in Public Preview. Community admins can add agents to communities to help draft answers to questions without best or verified answers based on community content and add context to posts by answering follow up questions using the community's conversations and SharePoint site and library.

We’re now adding the option for community admins to specify additional SharePoint sites outside the community as grounding sources. The agent will only use sites that community admins select, and it drafts answers from items that community members can view (Read).

We are also adding a new capability: tagging by community members. Tagging by community members enables Microsoft 365 copilot-licensed users to @-mention the community agent in the comments and replies of threads with follow up questions and requests to add context to posts. When tagged, the community agent will reply in the post. Tagging by community members will be enabled by default, but can be disabled by community admins in the agent settings.

Public preview updates 

Community Agent public preview now includes: 

• Community and network analytics: Community admins can view question coverage, answers generated and posted, review time, people helped, and estimated time saved. Network admins can view agent activity across communities, including agent status and posting mode. Time-period filters help admins understand activity over time. 
• Additional knowledge sources: Community admins can add public websites and enable content from other public communities in their Engage network. Admins can also turn on Only use expert and verified content to limit the community conversations used to best answers, verified answers, and content written or created by community admins and experts.

[When this will happen:]

• Community Agent remains available in public preview. The general availability date will be announced in a future update. 
• At general availability, a new network-wide Community Agent setting will replace the public preview toggle. We’ll provide at least 30 days’ notice and make the new setting available at the start of that notice period, so admins can set their network’s preference before general availability. 
• Before general availability, review the new network-wide Community Agent setting when it becomes available and set your network’s preference.

[How this affects your organization:]Who is affected: Viva Engage community admins and members with Microsoft 365 Copilot licenses; Global and Engage admins managing Viva Engage networks

What will happen:

• During Public Preview:
  • Admins can opt their network into the preview via the Engage admin center: Engage admin center > Tenant Settings > Enable Community Agent Public Preview.

Once enabled, admins can add agents to any community they manage.

Figure i. Add agent to community​

The agent will proactively draft answers to unanswered questions using past conversations.

By default, the agent posts answers automatically.

Admins can configure whether the agent posts answers automatically or only after approval and if tagging by community members is enabled.

Figure ii. Configure the agent's capabilities and knowledge sources

[Grounding on SharePoint sites outside the community]

• Community admins can add SharePoint sites and libraries outside the community as additional grounding sources (for sites/libraries they administer).
• When an admin adds a site or library, they’ll be prompted to grant the community’s Microsoft 365 group Read access if it doesn’t already have permission.
• The agent only drafts answers using content that all community members can view (Read).
• By default, the agent uses the community’s SharePoint site and library. Any sites outside the community are optional and add to (not replace) the default grounding.

If Require review is enabled, admins and designated experts will be notified when the agent drafts an answer. They can approve, edit, or dismiss the response.

Figure iii. Community admins and experts can review agent suggestions​

If tagging by community members is enabled, then community members can @-mention the agent in messages.

Coming soon (General Availability):

The agent will only use content that all community members can access.

Admins must be owners of the SharePoint sites they wish to configure.

Admins can add additional SharePoint sites to expand the agent’s grounding knowledge.

The agent will be grounded by default on the community’s SharePoint site.

Community members can tag the community agent in community posts.

All Microsoft 365 Copilot licensed users will have access to the Community Agent by default.

The Community Agent Public Preview toggle will be retired.

[What you can do to prepare:]

• If participating in preview:
• Opt your network into the preview via the Engage admin center
• Communicate this change to helpdesk staff. 
• Update internal documentation that references Viva Engage Community Agent behavior or setup.
• No action is required at GA; the feature will be on by default.

Learn more: Set up and manage agents in Viva Engage communities | Microsoft Learn

[Compliance considerations:]