Microsoft 365 E7: missing Teams events and eCDN service plans – temporary impact and mitigation

[What and Why]

We identified a configuration gap in Microsoft 365 E7 licenses where Teams Events and eCDN service plans are not included. To maintain continuity for customers who rely on event capabilities, we are providing a temporary mitigation while a permanent fix is deployed.

This update ensures organizations can continue hosting webinars, live events, and town halls during the remediation period and aligns licensing with expected service availability.

[Rollout Schedule]

• Backfill rollout start: Early June 2026
• Expected completion: By the end of June 2026 (Worldwide)

[Impact on Your Organization]

Who is affected

• Organizations using or transitioning to Microsoft 365 E7
• Admins managing licensing and service plan assignments
• Users who create or manage Teams events

Platforms/Services

• Microsoft Teams (events, webinars, town halls)
• Teams eCDN

What will happen

• Teams Events and eCDN service plans may currently be missing from Microsoft 365 E7 licenses.
• Users with E7 licenses may be unable to create or manage events.
• Attendee join experiences are not impacted.
• Service plans will be automatically backfilled starting in early June 2026.
• After backfill, admins must manually assign these service plans to users.
• This issue is temporary and will be resolved once the rollout completes.

[Action Required / Recommendations]

If your organization uses Teams Events, take the following actions.

Immediate mitigation (if needed)

• Request a Teams Events promo code for temporary access.

After rollout completion

• No action is required after the rollout completes beyond assigning service plans:
• Review Microsoft 365 E7 license configurations.
• Assign Teams Events and eCDN service plans to appropriate users.
• Validate event creation and management functionality.

Recommended license assignment methods

• Use group-based licensing in Microsoft Entra admin center (recommended for scale): Learn about Entra licensing.
• Use PowerShell for bulk or automated scenarios: Assign licenses with PowerShell.
• Assign licenses directly for targeted users: Assign licenses in admin center.
• Use third-party tools (if applicable)
  • Use existing identity or provisioning solutions.
  • Common for customers managing licenses outside Microsoft.

Learn more: 

• Assign Microsoft 365 licenses to user accounts with PowerShell | Microsoft 365 for enterprise | Microsoft 365 | Microsoft Learn
• Assign or unassign licenses for users in the Microsoft 365 admin center | Microsoft 365 for enterprise | Microsoft 365 | Microsoft Learn
• Microsoft Entra licensing | Fundamentals | Microsoft Entra | Microsoft Learn

[Compliance considerations]

No compliance considerations identified. Review as appropriate for your organization.