Dynamics 365 Customer Voice - Information about misclassified sentiment analysis
Microsoft announcement
As previously communicated under CR1386606, your Customer Voice survey responses had sentiment analysis which misclassified all values as negative during the incident duration. We have reprocessed and resynced your impacted Customer Voice surveys to Microsoft Dataverse with the correct sentiment values.
How does this affect me?
The aggregated records of sentiment type Satisfaction Metrics that are associated with the affected responses have been recalculated and updated to accurately reflect the correct data.
Due to updating the affected survey response records directly in Dataverse, any Dataverse plug-ins or Power Automate flows registered on the msfp_surveyresponse entity for create, update, or patch operations may be triggered because of the resync.
We were unable to reprocess and sync Customer Voice alerts associated with the affected responses during the impact period. This may result in inaccurate alerts for the affected survey responses.
What action do I need to take?
This message is for awareness, and no action is required.
How does this affect me?
The aggregated records of sentiment type Satisfaction Metrics that are associated with the affected responses have been recalculated and updated to accurately reflect the correct data.
Due to updating the affected survey response records directly in Dataverse, any Dataverse plug-ins or Power Automate flows registered on the msfp_surveyresponse entity for create, update, or patch operations may be triggered because of the resync.
We were unable to reprocess and sync Customer Voice alerts associated with the affected responses during the impact period. This may result in inaccurate alerts for the affected survey responses.
What action do I need to take?
This message is for awareness, and no action is required.
Change history
- 2026-07-21 · Created · All