Frontline Agent Deprecation in M365 Teams

[What and Why:]

We're retiring Frontline Agent, an AI-powered assistant in Microsoft 365 Copilot and Microsoft Teams that helps frontline workers and managers access operational information, complete voice-guided walkthroughs, and gather information from frontline teams.

As part of this retirement, Frontline Agent and its associated capabilities will no longer be available in Microsoft 365 Copilot or Microsoft Teams.

[Rollout Schedule:]

• Late August 2026

[Impact on Your Organization:]

Who is affected

• Organizations currently using Frontline Agent in Microsoft 365 Copilot or Microsoft Teams.
• Frontline workers and frontline managers who rely on Frontline Agent capabilities.

Platforms and Services

• Microsoft Teams
• Microsoft 365 Copilot

What will happen

• Users will no longer be able to find Frontline Agent in Microsoft Teams or Microsoft 365 Copilot.
• Users will no longer be able to view or access Frontline Agent experiences.
• All Frontline Agent capabilities will be removed and unavailable after rollout is complete.
• Existing workflows that depend on Frontline Agent may need to be updated.

[Action Required/Recommendations:]

• Admins: Identify users and teams currently using Frontline Agent before rollout begins.
• Admins: Communicate the retirement of Frontline Agent to affected users before rollout completes.
• Admins: Review and update internal documentation, training materials, and processes that reference Frontline Agent.

Suggested user communication

Frontline Agent will be retired beginning in late August 2026 and will no longer be available after the rollout is complete. If you currently use Frontline Agent, plan to transition any dependent workflows and update documentation accordingly.

[Compliance Considerations:]

No compliance considerations identified, review as appropriate for your organization.