Dynamics 365 Customer Insights - Journeys - Automatic Update Scheduled

We have scheduled the Customer Insights - Journeys instances in your Microsoft Dynamics 365 environment(s) for an automatic update during your regional maintenance window beginning on August 28, 2026. Customer Insights – Journeys will be updating to version 1.122.2010.703 or higher, and Customer Insights – Journeys (real-time) will be updating to version 1.3.1162.45 or higher.

Tenant Id: 9634a6ec-a266-45a3-ab14-74c4211fc582
Organization(s):
1b91465a-751c-f111-afc0-6045bd2b6757
1be8ac7f-ab17-f111-afc0-6045bd29ee63
db714224-7e07-f111-8c79-002248f24a58

Although we don't expect the update process to significantly degrade service performance or availability, we have scheduled it to occur outside of your region's normal business hours to minimize potential impact to your environment(s). If you have users who access the system outside of normal business hours, they may experience a short, intermittent impact. You can still manually update using the Customer Insights - Journeys Setup Wizard if there is an update that has not yet been applied.

For more information about automatic updates and what is included in this release please see:

• Automatically update policy for Dynamics 365 Customer Insights - Journeys article
• What's new in Dynamics 365 Customer Insights - Journeys
• Modernizing the way we update Dynamics 365

During the update process, we may create a support instance containing a minimal copy of your existing instance. If needed, our engineering team will run the update on this support instance to help anticipate and/or troubleshoot upgrade issues. This support instance will be located in the same regional data center as your current instance and we will delete it when we are done. It will be visible on your environment(s) and accessible both by your administrators and by our engineers. Support instances are completely isolated from your other instances, have no impact on your business, and will not count toward your storage limit.

If you have any questions about the update process, please send an email to [email protected].