Dynamics 365 Customer Insights – Journeys – Actions required to allow environment updates
Microsoft announcement
Our monitoring detected that an important security update could not be applied to your Dynamics 365 Customer Insights - Journeys environment(s). This update is failing either because you are not using the latest version of Customer Insights - Journeys, or your Dataverse environment is running in administration mode.
What action do I need to take?
Please perform the following tasks:
This issue is preventing an important security update from being applied to your Dynamics 365 Customer Insights - Journeys environment(s). If the above actions are not taken by November 30, 2026, custom triggers and customer event handling will no longer function as expected. In addition, application of the security update will require a Microsoft support request after the required actions are taken.
What action do I need to take?
Please perform the following tasks:
- Review your list of available versions and update to the newest available Customer Insights - Journeys, if applicable.
- Manage your Dataverse environment through the Power Platform admin center and disable administration mode.
This issue is preventing an important security update from being applied to your Dynamics 365 Customer Insights - Journeys environment(s). If the above actions are not taken by November 30, 2026, custom triggers and customer event handling will no longer function as expected. In addition, application of the security update will require a Microsoft support request after the required actions are taken.
Change history
- 2026-08-31 · Created · All