Stay InformedMC1477183

(Updated) Microsoft Viva: Agent value insights in the Agent 365 Dashboard for Copilot Analytics

Workload: Copilot (licensed) ·Services: Microsoft Viva· Published: 2026-09-22· MS modified: 2026-10-07
Updated messageFeature updateUser impactAdmin impact

AI summary

Agent support capacity metrics with activity analysis added to Viva Insights dashboard.

Agent assisted hours-Metrik mit Aufgabenanalyse im Viva Insights Dashboard hinzugefügt.

Rollout dates

Extracted from the announcement text; the Microsoft text is authoritative.

Impact

Admin: LowUser: Low

ChangeCockpit assessment (admin, user and compliance impact).

Microsoft announcement

Updated October 7, 2026: We have updated the timeline. Thank you for your patience. 

[What and why]

Customers can now view value insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics). These insights help business leaders and change and adoption specialists understand not only whether agents are being used, but also the estimated assisted hours agents provide and the types of work contributing to that value. This update builds on the existing Agent 365 Dashboard adoption experience by connecting agent activity with a clearer view of the work agents support across the organization.

[Rollout schedule]

  • Public Preview / Frontier (Worldwide): Beginning in December 2026 (previously early October) and expect to complete in December 2026 (previously mid-October)

[Impact on your organization]

Who is affected

  • Organizations using Microsoft Viva Insights Copilot Analytics
  • Users who have access to the Agent 365 Dashboard
  • Business leaders, adoption specialists, and administrators responsible for monitoring agent adoption and usage

Platforms and services

  • Copilot Analytics

What will happen

A new Agent assisted hours metric will be available in the Agent 365 Dashboard, which will provide users with an estimated human-equivalent capacity provided by agents. New inferred task insights will also help explain the types of work that contribute to agent activity, which will be available across all agents and per-agent. Both these measures will be available throughout the dashboard, including on the Overview page.

Overview: 

Users can also view trends over time for agent assisted hours and task completion rates in the updated Adoption and Impact tab, as well as at an agent-level. 

Agent 365 Dashboard adoption and impact:

Viva Insights administrators will have the ability to customize task times, which will be reflected in the agent assisted hours metric. 

Existing Viva Insights access controls and permissions continue to apply. A new control will be introduced to determine whether customization is enabled for the tenant.

No new dashboard-specific access controls are introduced with this update.

[Action required and recommendations]

No action is required before rollout. We recommend that administrators:

  • Review the new value reporting and inferred task insights for potential effects on reporting and governance practices.
  • Verify which users have access to the Agent 365 Dashboard through existing Viva Insights controls at the user, group, and tenant levels.
  • Update internal training and adoption materials to explain Agent Assisted Hours and inferred task insights.
  • Review existing governance practices related to analytics reporting.
  • Consult works councils or employee representatives, if applicable, before broad organizational use.

Learn more: once the feature is live, documentation will be available at the following link -

[Compliance considerations]

No compliance considerations identified, review as appropriate for your organization.

Change history

Related changes · Copilot (licensed)