Take action to resolve the issue in your environment
Workload: Other ·Services: Dynamics 365 Business Central· Published: 2026-10-06· MS modified: 2026-10-06
User impact
AI summary
Resubmit invoice data after Azure OpenAI filtering rejection
Rechnungen nach Azure OpenAI-Abweisung erneut übermitteln erforderlich
Microsoft announcement
Issue observed:
From the end of August to the beginning of September, the Payables Agent rejected some tasks with the message: This message has been flagged by Azure OpenAI content filtering.
Action required:
Please contact customers who experienced this issue: Let them know that we have resolved the issue. Ask them to resend the invoices to the monitored mailbox or upload them again. Encourage them to resume normal daily use of the Payables Agent The agents will not automatically reprocess previously rejected tasks. It is important to contact affected customers because some might have stopped using the functionality after their first failed attempt.
We've opened an internal ticket to track this issue. If you contact customer support regarding this issue, please share service ticket ID 880138302 in your support request.